FAQ

  • SHIPPING

  • How much will shipping cost?
  • How will my items be shipped?
  • When will my order arrive?
  • ORDERING

  • How do I pay for my order?
  • Why did my order fail?
  • Do you charge sales tax?
  • WARRANTY CLAIMS, RETURNS, AND EXCHANGES

  • Is my product under warranty?
  • How do I file a warranty claim?
  • I don't want this product, can I return my order?
  • How do I return my order?
  • SETUP AND USAGE

  • How do I set up my iTENS?
  • Do I have to pair/sync to my app every time?
  • Can I use the device without the app?
  • I want to use iTENS with my iPad, where can I find "itens" in the search results of the app store?
  • Why is the LED blinking?
  • Device maintenance

  • What kind of battery does my iTENS use?
  • How often do I have to charge the battery in my iTENS device?
  • How do I clean my iTENS?
  • How do I store my iTENS?
  • Gel pad information

  • Do I have to use the Gel pads?
  • Where can I buy new gel pads?
  • How many times can I use the gel pads?
  • How long will the wings last?
  • Safety And Use

  • Can I use iTENS if I am pregnant?
  • How long can I wear my iTENS device?
  • Can I use the iTENS in hot and humid conditions?
  • Can I wear my iTENS device while driving?
  • Can I wear my iTENS device while working out?
  • Can I share my iTENS with someone else?
  • Insurance

  • Will my insurance cover the iTENS?
  • What is the HCPCS code for the iTENS?
  • TENS TREATMENT

  • What is the most effective placement for the iTENS?
  • How long before I feel benefit from my iTENS unit?
  • How long does it take for TENS treatment to produce results?
  • When can TENS treatment be administered?
  • Does TENS treatment have any risks or side effects?